A respected architecture studio is looking for an IT Support Analyst to join its in-house support team, providing 1st and 2nd line support to around 400 staff. You’ll be the first point of contact for day-to-day IT issues, supporting busy project teams who rely on high-performance systems and specialist design software to deliver their work.

This is a varied, people-facing role for someone who enjoys being visible in the studio, solving problems quickly, and helping creative teams stay productive.

Your Responsibilities

Provide friendly, efficient face-to-face and remote IT support across the studio

Act as first point of contact for technical issues, logging and managing tickets via the helpdesk

Support Windows desktops, laptops, and high-performance workstations

Maintain and troubleshoot CAD and design applications (e.g. AutoCAD, Revit and similar)

Support Office 365, Teams, MS Office, and Adobe software

Create and manage user and computer accounts in Active Directory and Azure AD

Assist with Windows Server administration, including DHCP, DNS, and Group Policy

Support OS and application deployment using SCCM and/or Intune

Carry out hardware installs, upgrades, and fault diagnosis

Assist with basic network troubleshooting and patch panel administration

Work with external suppliers and technology partners when needed

Document fixes, procedures, and system changes clearly and accurately

Help maintain service levels in a busy, project-driven environment

About You

Proven experience in 1st/2nd line IT support using a helpdesk system within a creative studio or design environment

Strong working knowledge of Windows OS and desktop hardware

Experience supporting Office 365, Teams, MS Office, and Adobe applications

Experience supporting CAD or design-led environments is a strong advantage

Good understanding of Windows Server, Active Directory, and Azure AD

Working knowledge of DHCP, DNS, Group Policy, and networking fundamentals

Experience with SCCM and/or Intune preferred

Confident supporting compute-intensive workstations and peripherals

Clear communicator who enjoys helping non-technical users

Well organised, able to juggle multiple requests and shifting priorities

Enjoys being part of a collaborative studio environment

This is an excellent opportunity for someone who enjoys blending IT with a creative, design-led workplace, where your support directly contributes to the success of live architectural projects.

We will do our very best to help you find your ideal job. Our approach is personable and we believe that your job hunting experience should be enjoyable. We look forward to hearing from you.

Please visit our website for all vacancies – https://place.co.uk/

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